Client success is our success

In addition to frequent project-specific feedback gathered by project managers and other team members, J-U-B’s Executive Committee conducts a more formal feedback process. This consists of in-person interviews with key clients—as recommended by our area managers and group leaders.

We are thrilled to report that based on the 74 in-person client feedback interviews conducted by the executive team in 2018 that…

• 99% would be willing to recommend us to their peers!
• Only one out of three clients had any feedback that required follow-up
• 97% of those follow-ups were concluded to the satisfaction of the client.

This is a testament to our Team’s commitment to service and, “Helping each other create better communities.”

“These results indicate our commitment to client satisfaction,” says Lee Cammack, CEO, “We build relationships of trust that allow us to help our clients succeed. Thanks to everyone in the firm for your client focus, as shown in these excellent client feedback results.”

DID YOU KNOW?

Over the last five years, J-U-B’s Executive Committee has conducted 442 client feedback interviews from all across our service region. Of those, 96% have indicated their satisfaction with J-U-B, GMI, and/or TLG. For those few clients who sought improvement, J-U-B continues to work for nearly all of them.